Closed Door Industries operates some of Manchester's most atmospheric nightlife venues — three Behind Closed Doors (BCD) bars and Voyeur NQ. Known for their vintage-inspired cocktail bars with soul, funk and boogie soundtracks, the group needed compliance tools that matched the professionalism behind their carefully curated guest experience. Owner Nick Parr wanted clarity over all four sites without compromising on usability.

Closed Door Industries had been using Trail but found it lacking in three key areas. First, it wasn't a proper app — it was web-based, which meant staff had to use a browser rather than a dedicated mobile experience. Second, usability was poor — staff found it unintuitive and time-consuming. Third, with four venues to oversee, Nick needed a clearer picture of compliance across all sites, which Trail couldn't deliver.

"Trail was web-based, clunky and didn't give me the clarity I needed across four venues. I wanted a proper app that my team would actually open."
- Nick Parr, Owner

• Switched from Trail for superior usability and native app experience
• Clear multi-site oversight across 4 Manchester venues from one dashboard
• Higher staff engagement with compliance tasks thanks to intuitive mobile UX
• Faster check completion with a dedicated app vs. web-based alternative

Aquaint delivered on all three fronts. A native mobile app that staff found fast and easy to use. A dashboard that gave Nick instant visibility into compliance scores, task completion and overdue items across all four venues. And a platform built specifically for hospitality — not a generic tool retrofitted for bars and restaurants.

"The difference was immediate. Staff actually use it because it's a proper app, not a website pretending to be one."
- Nick Parr, Owner