Login, invite and password troubleshooting
Quick fixes for the most common login problems, in order of how often they happen.
I never received my set password email
- Check your junk/spam folder and move the email to your inbox so the link works.
- Search 'info@aquaint.co.uk' in your inbox and spam to find your original onboarding email.
- Still nothing? Ask your manager to resend the invite: Staff Management > Action > Resend Invite. Also ask them to double check the email address they entered for you.
My invite link says it's invalid
Invite links can expire or break if the email was moved between folders. Ask your manager to resend the invite from Staff Management > Action > Resend Invite.
If it still fails, contact us on support@aquaint.co.uk or 0161 706 2480 and we'll sort it directly.
My password isn't working
- Double check you've entered both your email and password correctly, with no accidental spaces.
- You can view your password by tapping the eye icon on the right side of the password bar.
- Reset it at app.aquaint.co.uk/ForgotPassword - enter your email and click Send reset link.
- The reset email can take up to 10 minutes and may land in junk. Move it to your inbox before clicking the link.
- If no email arrives, you may be using a different email address to the one on your Aquaint account. Ask the colleague who added you to confirm it.
The app is behaving strangely
On the web app, press Ctrl + Shift + R to hard refresh - this fixes most caching hiccups.
On the mobile app, close the app fully (swipe it away from recent apps), reopen it, then log out and back in.
Still stuck?
Use the chatbot in the bottom right of the web app, email support@aquaint.co.uk, or call 0161 706 2480.